// Copyright (C) 2021 Storj Labs, Inc. // See LICENSE for copying information. package analytics import ( "context" "strings" "github.com/zeebo/errs" "go.uber.org/zap" segment "gopkg.in/segmentio/analytics-go.v3" "storj.io/common/uuid" ) const ( eventAccountCreated = "Account Created" eventSignedIn = "Signed In" eventProjectCreated = "Project Created" eventAccessGrantCreated = "Access Grant Created" eventAccountVerified = "Account Verified" eventGatewayCredentialsCreated = "Credentials Created" eventPassphraseCreated = "Passphrase Created" eventExternalLinkClicked = "External Link Clicked" eventPathSelected = "Path Selected" eventLinkShared = "Link Shared" eventObjectUploaded = "Object Uploaded" eventAPIKeyGenerated = "API Key Generated" eventCreditCardAdded = "Credit Card Added" eventUpgradeBannerClicked = "Upgrade Banner Clicked" eventModalAddCard = "Credit Card Added In Modal" eventModalAddTokens = "Storj Token Added In Modal" ) var ( // Error is the default error class the analytics package. Error = errs.Class("analytics service") ) // Config is a configuration struct for analytics Service. type Config struct { SegmentWriteKey string `help:"segment write key" default:""` Enabled bool `help:"enable analytics reporting" default:"false"` HubSpot HubSpotConfig } // Service for sending analytics. // // architecture: Service type Service struct { log *zap.Logger config Config satelliteName string clientEvents map[string]bool segment segment.Client hubspot *HubSpotEvents } // NewService creates new service for creating sending analytics. func NewService(log *zap.Logger, config Config, satelliteName string) *Service { service := &Service{ log: log, config: config, satelliteName: satelliteName, clientEvents: make(map[string]bool), hubspot: NewHubSpotEvents(log.Named("hubspotclient"), config.HubSpot, satelliteName), } if config.Enabled { service.segment = segment.New(config.SegmentWriteKey) } for _, name := range []string{eventGatewayCredentialsCreated, eventPassphraseCreated, eventExternalLinkClicked, eventPathSelected, eventLinkShared, eventObjectUploaded, eventAPIKeyGenerated, eventUpgradeBannerClicked, eventModalAddCard, eventModalAddTokens} { service.clientEvents[name] = true } return service } // Run runs the service and use the context in new requests. func (service *Service) Run(ctx context.Context) error { if !service.config.Enabled { return nil } return service.hubspot.Run(ctx) } // Close closes the Segment client. func (service *Service) Close() error { if !service.config.Enabled { return nil } return service.segment.Close() } // UserType is a type for distinguishing personal vs. professional users. type UserType string const ( // Professional defines a "professional" user type. Professional UserType = "Professional" // Personal defines a "personal" user type. Personal UserType = "Personal" ) // TrackCreateUserFields contains input data for tracking a create user event. type TrackCreateUserFields struct { ID uuid.UUID AnonymousID string FullName string Email string Type UserType EmployeeCount string CompanyName string JobTitle string HaveSalesContact bool OriginHeader string Referrer string HubspotUTK string } func (service *Service) enqueueMessage(message segment.Message) { err := service.segment.Enqueue(message) if err != nil { service.log.Error("Error enqueueing message", zap.Error(err)) } } // TrackCreateUser sends an "Account Created" event to Segment. func (service *Service) TrackCreateUser(fields TrackCreateUserFields) { if !service.config.Enabled { return } fullName := fields.FullName names := strings.SplitN(fullName, " ", 2) var firstName string var lastName string if len(names) > 1 { firstName = names[0] lastName = names[1] } else { firstName = fullName } traits := segment.NewTraits() traits.SetFirstName(firstName) traits.SetLastName(lastName) traits.SetEmail(fields.Email) traits.Set("lifecyclestage", "customer") traits.Set("origin_header", fields.OriginHeader) traits.Set("signup_referrer", fields.Referrer) traits.Set("account_created", true) service.enqueueMessage(segment.Identify{ UserId: fields.ID.String(), AnonymousId: fields.AnonymousID, Traits: traits, }) props := segment.NewProperties() props.Set("email", fields.Email) props.Set("name", fields.FullName) props.Set("satellite_selected", service.satelliteName) props.Set("account_type", fields.Type) props.Set("origin_header", fields.OriginHeader) props.Set("signup_referrer", fields.Referrer) props.Set("account_created", true) if fields.Type == Professional { props.Set("company_size", fields.EmployeeCount) props.Set("company_name", fields.CompanyName) props.Set("job_title", fields.JobTitle) props.Set("have_sales_contact", fields.HaveSalesContact) } service.enqueueMessage(segment.Track{ UserId: fields.ID.String(), AnonymousId: fields.AnonymousID, Event: service.satelliteName + " " + eventAccountCreated, Properties: props, }) service.hubspot.EnqueueCreateUser(fields) } // TrackSignedIn sends an "Signed In" event to Segment. func (service *Service) TrackSignedIn(userID uuid.UUID, email string) { if !service.config.Enabled { return } traits := segment.NewTraits() traits.SetEmail(email) service.enqueueMessage(segment.Identify{ UserId: userID.String(), Traits: traits, }) props := segment.NewProperties() props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventSignedIn, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventSignedIn, map[string]interface{}{ "userid": userID.String(), }) } // TrackProjectCreated sends an "Project Created" event to Segment. func (service *Service) TrackProjectCreated(userID uuid.UUID, email string, projectID uuid.UUID, currentProjectCount int) { if !service.config.Enabled { return } props := segment.NewProperties() props.Set("project_count", currentProjectCount) props.Set("project_id", projectID.String()) props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventProjectCreated, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventProjectCreated, map[string]interface{}{ "userid": userID.String(), "project_count": currentProjectCount, "project_id": projectID.String(), }) } // TrackAccessGrantCreated sends an "Access Grant Created" event to Segment. func (service *Service) TrackAccessGrantCreated(userID uuid.UUID, email string) { if !service.config.Enabled { return } props := segment.NewProperties() props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventAccessGrantCreated, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventAccessGrantCreated, map[string]interface{}{ "userid": userID.String(), }) } // TrackAccountVerified sends an "Account Verified" event to Segment. func (service *Service) TrackAccountVerified(userID uuid.UUID, email string) { if !service.config.Enabled { return } traits := segment.NewTraits() traits.SetEmail(email) service.enqueueMessage(segment.Identify{ UserId: userID.String(), Traits: traits, }) props := segment.NewProperties() props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventAccountVerified, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventAccountVerified, map[string]interface{}{ "userid": userID.String(), }) } // TrackEvent sends an arbitrary event associated with user ID to Segment. // It is used for tracking occurrences of client-side events. func (service *Service) TrackEvent(eventName string, userID uuid.UUID, email string) { if !service.config.Enabled { return } // do not track if the event name is an invalid client-side event if !service.clientEvents[eventName] { service.log.Error("Invalid client-triggered event", zap.String("eventName", eventName)) return } props := segment.NewProperties() props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventName, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventName, map[string]interface{}{ "userid": userID.String(), }) } // TrackLinkEvent sends an arbitrary event and link associated with user ID to Segment. // It is used for tracking occurrences of client-side events. func (service *Service) TrackLinkEvent(eventName string, userID uuid.UUID, email, link string) { if !service.config.Enabled { return } // do not track if the event name is an invalid client-side event if !service.clientEvents[eventName] { service.log.Error("Invalid client-triggered event", zap.String("eventName", eventName)) return } props := segment.NewProperties() props.Set("link", link) props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventName, Properties: props, }) service.hubspot.EnqueueEvent(email, service.satelliteName+"_"+eventName, map[string]interface{}{ "userid": userID.String(), "link": link, }) } // TrackCreditCardAdded sends an "Credit Card Added" event to Segment. func (service *Service) TrackCreditCardAdded(userID uuid.UUID, email string) { if !service.config.Enabled { return } props := segment.NewProperties() props.Set("email", email) service.enqueueMessage(segment.Track{ UserId: userID.String(), Event: service.satelliteName + " " + eventCreditCardAdded, Properties: props, }) }